The Customer needs to initiate the request for return within a period of 7 days from the date of delivery. You can reach us on our online support helpline +91-9620222899 / 9845039205 or drop an email at firstname.lastname@example.org where our team will take things forward, at the earliest. However, Athiya Enterprises (drmoogs.com) will allow the return of products only in the following cases:
Terms and Conditions for Return
Once the request has been made by the customer, the replacement procedure shall be initiated and replacement shall be made within 30 days from the date of the request. If you don't get the replacement within the promised date, contact us immediately at our helpline or email.
The return and replacement of the product is subjected to the following terms and conditions:
Where the products cannot be replaced we shall refund you for the same within 30 days from the date of a request for return. We shall accordingly email you confirming the refund within the specified time frame.
If you want to cancel your order, you need to call at our help line number +91-9620222899 / 9845039205 or email us at email@example.com before delivery of the product(s) as ordered.
However, Athiya Enterprises (drmoogs.com) can at its own cancel the order in the following event:
In the event any of the aforesaid takes place, Athiya Enterprises (drmoogs.com) shall inform the customer within 3 days from the date of purchase order. However, if the problem still persists Athiya Enterprises (drmoogs.com) shall cancel the order after prior intimation to the customer and initiate refund if applicable.